• Shipping Policy

    Buying a product is more than just plunking your money down. It’s also getting the products into your hands. If you buy straight from us, then how we get that product to you matters to you – and us!

  • Shipping and Delivery Free Shipping

    We offer free shipping on all orders to the US, no matter the
    order amount. All US orders are shipped via USPS Priority Mail. 

    Estimated shipping time up to 3 business days. 

  • Express Shipping

    Is available via DHL, charges are based on location, size and
    weight of package. Estimated Charges/Shipping time TBA upon request.

  • International Shipping

    Is available for a flat fee of $29.99 USD.

    Hawaii and Alaska - Estimate Shipping time is up to 5 Days

    Rest of the world - Estimate Shipping time is up to 12 Days.

    The exception to this policy is for our fans in Russia. There, due
    to import restrictions as established by that nation, we must first ship your order to an intermediary in the US, who will receive your package, and then deliver it to you directly as they are authorized by the Government of Russia. Typical delivery time is 3 days to this intermediary, and approximately 15 days thereafter for delivery to the individual who started the process.

    Please note all orders are processed within 2 business days, the
    cut off is 1:30pm PDT

  • RETURN POLICY

    We offer a 30-day return policy from the date you receive your
    order. Email our support staff @ support@periodicaudio.com or
    alternatively use the contact us form. You’ll need to request a Return
    Authorization number. Once you receive the code, please take the product including any and all accessories and return them to:

    Periodic Audio Inc             

    RMA- XXXXXXX             

    4882 McGrath Street #100 

    Ventura, CA 93003

    Include your return authorization code on the outside of the
    package. All items will be inspected within one business day of receipt. Once all products are found to be present and in working order, we’ll credit your
    account – typically within two business days. You will be sent a credit note via email.

    **Please Note – Exception to the returns policy Hydrogen products are not eligible for returns**.